Thank you Lecturer

Question: If a client start talking loudly at you, what should you do?
Answer: You should do the opposite. This is because if you talk loudly as well, your client will just talk louder. But if you talk slower and softer, the tone and the speed of the voice will sooth the person.

Well, as I was serving my client this afternoon, the above just came into my mind! I had been serving this client for close to 5 months already and today, was just the same ordinary day as before. Client is a very angry and loud person. Today, I replied just as loud cause I was hoping that I will be listened to. But no matter how I tried, I couldn't get the attention of my client. Suddenly, what my lecturer taught me in my Grad Dip course just came alive!

I changed tactics. I spoke softly and gently. Instead of talking at all, I simply listened. I allowed verbal vomit to take place. After all is said and done, I talked, paraphrased and suddenly, my client just started to drop tears. When the session is over, what I had accomplished is that my client was finally interested to know what is my chinese name. So that my client will know who exactly to look for. Finally... After 5 months, I think I have established that rapport.

Guess what? For once, I felt that my $4000 worth of studies is all so worthwhile!! But more so than ever, I really want to thank the few lecturers who have taught by imparting their knowledge and skills. Thank you...