Frontline

Drifting in and out of sleep last night unsure of why I can’t get to sleep. For sure, I remember I did say an “amen” before I sleep but guess what? I woke up at 3:39am feeling tired yet awake. I felt as though as I didn’t sleep a wink. Perhaps the hot tea & bubble tea I had with a friend who came over took effect. Or perhaps, I was too excited over the chat on MSN about birth of my friend’s baby. Or perhaps, I was too excited after I receive news on my research topic. Perhaps, perhaps and more perhaps. I drifted back to sleep awhile later at 4:24am and was woken up abruptly by my alarm clock.

Lately, I read in this Magazine where it speaks about putting oneself into another shoes. Today, my colleague and I were talking about an email telling us how to improve ourselves as frontline staffs. Many times, as a consumer to a shop, when I am angry with a sales assistant, I will often tell myself “its ok. She had a long day serving customers. Let’s not scold her.” I will just keep quiet and leave the shop. However, just last week, I had a bad encounter with a staff at a jewelry shop and he got me so mad that I “sort of” told him off as politely as I could about my displeasure.

That’s the difference. Now when I am in the frontline, I understand how feedback could do us help. Yet on the other hand, I get irritated when my staff or even I get scolded straight front without even trying to understand the situation. Many times, I will vent out words like “Can’t they just put themselves in my shoes?”

I realized over the years, it’s just too difficult to put oneself in another shoes without grace and mercy. We are usually quick to point out faults or anything that doesn’t flow in line with our own agenda.